Terms and Conditions

Terms and Conditions for Man With a Van Hampton Hill

These Terms and Conditions set out the basis on which Man With a Van Hampton Hill provides removal and transport services within Hampton Hill and surrounding areas. By making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Client means the person, company, or organisation that books and pays for the services.

We, us, our means the operator of Man With a Van Hampton Hill providing the services.

Services means any transport, moving, loading, unloading, packing, or related services provided by us.

Goods means items, belongings, furniture, equipment, and any other property transported or handled by us on your behalf.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van services including, but not limited to, household removals, small office moves, single item collections and deliveries, and related loading and unloading within Hampton Hill and the wider local area. The exact scope of the services for each job will be described in your booking confirmation.

We reserve the right to refuse to carry any goods that we consider to be unsafe, illegal, hazardous, or otherwise unsuitable, including but not limited to explosives, flammable substances, chemicals, perishable food, live animals, or items prohibited by law.

3. Booking Process

3.1 Quotation

Any quotation provided is an estimate based on the information you supply regarding the nature and volume of goods, access details, distance, and expected duration. Quotations are not binding if the information provided is incomplete, inaccurate, or changes before or on the day of the move.

3.2 Making a Booking

A booking is made when you confirm acceptance of our quotation and we confirm availability for the requested date and time. The contract comes into existence when we issue a booking confirmation, whether verbally or in writing.

You are responsible for ensuring that all details of your booking, including addresses, dates, times, parking arrangements, and descriptions of items, are accurate and complete.

3.3 Changes to Bookings

If you wish to change the date, time, addresses, or scope of the services, you must notify us as soon as possible. Changes are subject to availability and may result in a revised quotation or additional charges.

We reserve the right to make reasonable changes to your booking, such as adjusting the arrival time within a reasonable window or substituting an alternative suitable vehicle or driver, due to operational requirements or unforeseen circumstances.

4. Access and Parking

You must ensure that suitable access is available at both collection and delivery addresses for the vehicle and for safe loading and unloading. This includes providing accurate information about stairs, lifts, narrow doorways, restricted access roads, parking restrictions, and any other relevant factors.

You are responsible for arranging any parking permits, dispensations, or access permissions required by local authorities or third parties. Any fines or penalties arising from inadequate parking arrangements that are not caused by our negligence will be added to your final invoice and must be reimbursed by you.

5. Client Responsibilities

You are responsible for:

Ensuring that all goods are properly packed and protected, unless we have agreed to provide packing services.

Disconnecting and preparing appliances and equipment prior to the move, including defrosting refrigerators and freezers.

Ensuring that all items to be moved are ready for loading at the agreed time.

Securing any valuables, important documents, money, jewellery, or irreplaceable items, which should not be included in the goods for transport.

Supervising loading and unloading, or appointing a responsible representative to do so, and ensuring that nothing is left behind or taken in error.

We are not responsible for any loss arising from your failure to meet these responsibilities.

6. Payments and Charges

6.1 Rates

Our charges may be based on an hourly rate, a fixed price, or a combination, as specified in your quotation and booking confirmation. The rate may depend on the size of vehicle, number of staff, distance, and anticipated time required.

6.2 Deposits

We may require a deposit to secure your booking. Details of any required deposit and payment deadline will be confirmed at the time of booking. Deposits are applied towards the final invoice.

6.3 Payment Terms

Unless otherwise agreed in writing, payment is due immediately on completion of the services on the day of the move. We accept commonly available payment methods as advised at the time of booking. We do not accept payment by cheque unless specifically agreed in advance.

If payment terms are agreed on account for business clients, invoices must be settled by the due date stated. Late payments may incur interest and reasonable recovery costs in accordance with applicable UK law.

6.4 Additional Charges

Additional charges may apply if:

The service takes longer than estimated due to reasons beyond our control, such as delays in gaining access, additional items, or waiting time.

There are additional flights of stairs, difficult access, or long carrying distances not advised at the time of booking.

You request additional services on the day, such as extra stops, additional loading or unloading locations, or extra labour.

We are required to handle items that are particularly heavy, bulky, or awkward, which were not disclosed at the time of quotation.

Any such charges will be calculated at our standard rates and are payable in accordance with our payment terms.

7. Cancellations and Postponements

7.1 Client Cancellations

If you need to cancel or postpone your booking, you must notify us as soon as reasonably possible.

The following cancellation charges may apply, unless agreed otherwise:

More than 7 days before the scheduled date: No cancellation fee, and any deposit may be refunded or credited, subject to any non-recoverable costs incurred by us.

Between 7 days and 48 hours before the scheduled date: We may retain part or all of the deposit, or charge up to 50 percent of the estimated service cost.

Less than 48 hours before the scheduled date or on the day of the move: Up to 100 percent of the estimated service cost may be charged.

7.2 Our Right to Cancel

We may cancel the contract or suspend the services if:

You fail to provide required information, access, or instructions.

Payment or deposit is not received by the agreed time.

We consider that carrying out the services would be unsafe, illegal, or expose our staff or contractors to unreasonable risk.

In such cases, we will make reasonable efforts to notify you as soon as practicable. Where cancellation is due to circumstances within our reasonable control, our liability will be limited as set out in these Terms and Conditions.

8. Liability and Insurance

8.1 Our Liability

We will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods is limited as follows, unless a higher level of cover is expressly agreed in writing before the move.

We will not be liable for:

Damage to goods that were not adequately packed or protected by you where we did not provide packing.

Damage to goods with pre-existing defects or inherent fragility, including but not limited to items made of glass, marble, or particle board.

Loss or damage arising from wear and tear, gradual deterioration, atmospheric or climatic conditions, or vermin.

Loss of or damage to valuables, money, jewellery, watches, precious metals, or important documents, as these should not be included in the goods for transport.

Consequential or indirect losses, including loss of profit, income, or opportunity.

We are not liable for loss or damage unless it is caused by our negligence or breach of contract.

8.2 Liability Limits

Our total liability for any single event or series of connected events shall not exceed a reasonable limit per job, based on our standard liability cover at the time of the move, unless a higher value is declared by you and additional cover agreed and paid for in advance.

8.3 Claims

You must inspect the goods as soon as reasonably possible on completion of the services. Any apparent loss or damage should be reported to us at the time or within a reasonable period after completion. We may request evidence such as photographs and a written description of the issue.

Failure to notify us within a reasonable time may affect our ability to investigate and handle your claim.

9. Exclusions and Client Risk

Certain activities may be carried out at your own risk, including:

Moving items that are excessively heavy or awkward where you have insisted we attempt them despite our advice.

Moving items through narrow or restricted spaces where there is a significant risk of damage to the property or goods and we have advised you of this risk.

Where you require us to perform tasks that fall outside our usual scope or involve specialist disconnection or dismantling, we may agree to proceed only on the basis that you accept responsibility for any resulting damage unless caused by our negligence.

10. Waste and Environmental Regulations

We comply with relevant UK waste and environmental regulations. We are not a general waste disposal service and will only remove waste or unwanted items where this has been agreed in advance and is lawful.

You must not request us to dispose of hazardous, controlled, or prohibited waste. If we agree to remove waste items, they will be taken only to authorised facilities or recycling points in accordance with applicable regulations.

Any additional charges arising from waste disposal, recycling fees, or extra journeys to authorised facilities will be added to your invoice.

11. Delays and Events Beyond Our Control

We will use reasonable efforts to provide the services at the agreed time and date. However, we are not liable for delays or failure to perform where caused by events beyond our reasonable control, including but not limited to severe weather, traffic incidents, road closures, vehicle breakdowns, strikes, accidents, or acts of authorities.

If an event beyond our control occurs, we will inform you as soon as reasonably practicable and, where possible, arrange a revised time or date for the services. Our liability in such circumstances will be limited to a reasonable adjustment of charges where appropriate and will not extend to any consequential loss.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the matter with us as soon as possible so that we have an opportunity to resolve the issue. We will aim to respond to complaints promptly and fairly.

In the event of an unresolved dispute, both parties agree to attempt to resolve the matter through discussion and negotiation in good faith before considering formal legal proceedings.

13. Data Protection and Privacy

We collect and use personal information such as names, addresses, and contact details for the purpose of handling enquiries, bookings, invoicing, and service delivery. We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary to fulfil these purposes and comply with legal obligations.

Your information will not be sold or passed to third parties except where necessary to provide the services, comply with legal requirements, or where you have given consent.

14. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract. Any significant changes will be made available on request.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary, or deleted, so that the remaining provisions remain in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and us, are governed by and shall be construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

These Terms and Conditions, together with your booking confirmation and any agreed written variations, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.

By confirming a booking with Man With a Van Hampton Hill, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.