Privacy Policy

Man With a Van Hampton Hill Privacy Policy

This Privacy Policy explains how Man With a Van Hampton Hill collects, uses, stores, and shares personal data when providing moving and related services. It applies to all Man With a Van Hampton Hill customers and prospective customers in the Hampton Hill area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

Man With a Van Hampton Hill is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed in connection with our services.

Personal Data We Collect

We collect only the personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:

Identity and contact details: name, address, service addresses for collection and delivery, and other contact details necessary to arrange and deliver our services.

Service and booking information: details about the requested service, such as type of move, size of property, inventory details provided by you, preferred dates and times, access information for properties, parking details, and any special instructions.

Communication data: information contained in communications you send to us, such as enquiries, quotes, feedback, or complaints made via phone, online forms, or other communication channels.

Payment and transaction data: information about payments and transactions related to the services provided, such as amounts, dates, and payment method details processed through third-party payment providers. We do not store full payment card details if card payments are processed by secure third-party processors.

Technical and usage data: limited technical information that may be collected when you visit our website, such as IP address, browser type, and pages visited. This is used for security, functionality, and to understand how our website is used.

How We Collect Personal Data

We typically collect personal data directly from you when you:

Contact us to request information or a quote.

Make a booking for our services.

Provide access instructions or property details.

Communicate with us by phone, online forms, or other communication methods.

We may also obtain additional information from publicly available sources or third parties where necessary to confirm service details, such as property access or parking restrictions, but only where this is relevant to the performance of our services.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: processing is necessary to enter into or perform a contract with you, such as providing quotes, confirming bookings, and delivering our moving services.

Legal obligation: processing is necessary to comply with legal or regulatory obligations, such as tax, accounting, and record-keeping requirements.

Legitimate interests: processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. These interests may include managing our business operations, improving our services, ensuring the security of our services and premises, handling queries and complaints, and preventing fraud.

Consent: in some limited cases, we may rely on your consent for specific processing activities. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including handling enquiries, preparing quotes, confirming bookings, planning and delivering moves, and providing customer support.

To manage payments, invoices, and related financial records.

To communicate with you about your booking, including confirmations, updates, and any changes to the service.

To respond to queries, feedback, or complaints and to ensure an appropriate level of customer service.

To maintain accurate business and financial records, meet legal obligations, and manage risk.

To safeguard our business, services, and customers, including fraud prevention and security.

Where permitted, to inform you about changes to our services or terms.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

In general, we will keep booking and service records, including basic contact and transaction details, for a period that aligns with applicable limitation periods and tax and accounting rules. After this period, data will be securely deleted, anonymised, or archived, unless there is a legitimate business reason or legal requirement to retain it for longer.

Where data is processed solely based on your consent and there is no other lawful basis for retaining it, we will erase it when you withdraw consent or when it is no longer needed for the specified purpose.

Data Processors and Third Parties

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:

Payment processing providers who handle card or electronic payments.

IT and hosting service providers who support our website, communication tools, and data storage.

Professional advisers such as accountants or legal advisers, where necessary for business and legal reasons.

These processors are only permitted to process your personal data on our instructions and are required to keep it secure and confidential.

We may also share your data with other third parties where required by law, regulation, or court order, or where it is necessary to protect our rights, property, or safety or those of our customers or others.

We do not sell your personal data to third parties.

International Transfers

Our core operations are based in the United Kingdom. If we use service providers that transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data in accordance with data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures may include secure storage, access controls, and staff awareness of data protection responsibilities.

However, no method of transmission or storage is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man With a Van Hampton Hill customers in the Hampton Hill area, subject to certain conditions and legal limitations. Your rights include:

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.

Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example, where it is no longer needed for the purpose for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of the data or considering an objection you have raised.

Right to object: you can object to processing based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, have it transmitted to another controller.

Right to withdraw consent: where processing is based on your consent, you have the right to withdraw that consent at any time.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details provided on our website or through the usual communication channels you use with us.

You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom if you are concerned about how your personal data is being used. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our services, legal requirements, or data protection guidance. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.