Terms and Conditions for Man With A Van Hampton Hill

These Terms and Conditions set out the basis on which Man With A Van Hampton Hill provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to ensure that every man with a van service is carried out fairly, safely, and with clear expectations for both parties.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refer to the person requesting the service. These conditions apply whether the booking is made for a domestic move, a single-item collection, light removals, or any other agreed transport task. The terms below may be updated from time to time, and the version in force at the time of booking will apply.

It is the customer’s responsibility to read these terms carefully before confirming a booking. If any part of these terms is unclear, the customer should seek clarification before the service begins. A booking indicates acceptance of the relevant terms and any quoted scope of work, including the type of van, number of staff, waiting time allowances, and any special handling requests.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A booking request should include accurate details of the collection and delivery addresses, date, access conditions, approximate volume or weight of items, and any special requirements such as dismantling, reassembly, or fragile handling. The more accurate the information provided, the more reliable the quote and planning will be for the Man With A Van Hampton Hill service.

We may provide an estimate based on the information supplied. If the actual requirements differ from the original description, for example if there are additional items, restricted access, or a longer journey, we reserve the right to revise the price, allocate a different vehicle, change staffing levels, or refuse to proceed if the service can no longer be delivered safely or lawfully.

A booking is only secure once any required deposit has been paid and we have confirmed the slot. We may request proof of identity, evidence of address, or further details where necessary to prevent fraud, verify the job, or comply with operational and legal requirements. Customers must ensure that someone authorised to make decisions about the items is present or contactable at the agreed time.

Service Scope and Customer Responsibilities

The scope of our service is limited to the tasks agreed at the time of booking. Unless otherwise stated, Man With A Van Hampton Hill provides labour for lifting, loading, transport, and unloading of the specified items. Additional work such as packing, dismantling, reassembly, hoisting, long carries, or waiting beyond the agreed time may be chargeable and must be approved by us before proceeding.

You must ensure that items are ready for collection at the agreed time and that access routes are safe and suitable. This includes arranging parking where necessary, checking building restrictions, securing permission for loading areas, and ensuring items are properly packaged if they need protection during transit. We are not responsible for delays caused by incorrect addresses, unsafe access, missing parking arrangements, or unavailable recipients.

If the job involves fragile, high-value, or unusually heavy items, you should inform us in advance. We may decline to move items that are unsafe to handle without specialist equipment or additional personnel. Our team may also refuse to load items that appear unstable, damaged, leaking, or likely to cause harm to property, the vehicle, or persons.

Payment terms will be confirmed during booking. Unless otherwise agreed in writing, payment is due in full upon completion of the service. For certain jobs, a deposit, advance payment, or partial prepayment may be required to secure the booking. We may also request payment before unloading where the customer is not present, where the items are being delivered to a third party, or where we consider it necessary for risk management.

We accept payment by the methods notified at the time of booking. Any bank charges, failed transfer fees, chargeback costs, or costs arising from card disputes may be passed on to the customer where permitted by law. If an invoice is issued, it must be paid by the due date stated on the invoice. Late payment may result in recovery action and interest where lawful.

Quoted prices are based on the information provided and may be subject to change if the actual service differs from the original booking. Examples include extra waiting time, additional floors without lift access, added stops, more items than declared, or a change in distance travelled. Where possible, we will explain any revised charge before work continues. If the customer refuses to pay a justified adjustment, we may pause or terminate the job.

Cancellations and Amendments

Customers may request a cancellation or amendment by giving as much notice as possible. Cancellation charges may apply depending on the amount of notice provided, the time reserved, and any costs already incurred. This may include vehicle allocation, staff time, fuel, tolls, or other expenses directly related to the booking. The closer the cancellation is to the scheduled time, the more likely a charge will be applied.

If a customer wishes to reschedule, we will try to accommodate the new date, but availability cannot be guaranteed. Any deposit already paid may be transferred to the new booking at our discretion, subject to availability and any price changes. Where a booking is amended after confirmation, we may review the quoted price, timing, and service conditions to reflect the revised requirements.

We may cancel or postpone a booking if circumstances beyond our reasonable control make it impractical or unsafe to proceed. Such circumstances include severe weather, traffic disruption, vehicle breakdown, illness, accidents, or legal restrictions. In those circumstances, we will seek to rearrange the service where possible. Our liability for cancellation caused by events outside our control is limited to refunding any amount paid for the affected service, unless the law requires otherwise.

Limitations and Responsibilities

We will take reasonable care when handling items and delivering the service. However, the customer acknowledges that moving goods always involves some risk, especially where objects are heavy, awkward, fragile, or already damaged. Our liability is limited to loss or damage caused by our negligence, and only where such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

We are not liable for pre-existing damage, minor scuffs, normal wear and tear, or damage resulting from items being inadequately packed, poorly secured, or improperly declared. We are also not responsible for damage caused by hidden defects, defective property access, structural weakness, overloaded boxes, or customer instructions that create unnecessary risk. If the customer asks us to proceed despite a known hazard, the customer accepts responsibility for any resulting loss to the extent permitted by law.

Any claim for loss or damage must be reported to us as soon as reasonably possible and no later than a reasonable time after the service has been completed. The customer should provide clear details, photographs where available, and evidence of the value and condition of the affected item. We may inspect the item, vehicle, or delivery location before deciding whether the claim is valid. If we are found liable, we may repair, replace, or compensate at our discretion, subject to applicable legal limits.

Waste Regulations and Disposal

Where our service includes removal of waste, unwanted items, or disposal-related transport, the customer must ensure that the waste is described accurately. We operate in accordance with applicable UK waste regulations and expect customers to comply with legal requirements relating to classification, transfer, and disposal. We may refuse to transport any waste that is unsafe, prohibited, unlabelled, contaminated, or suspected of being controlled or hazardous material.

The customer is responsible for confirming whether items are household waste, commercial waste, electrical goods, reusable furniture, recyclable materials, or regulated substances. If any item requires a special licence, authorised treatment, or specialist disposal route, the customer must tell us before the booking is confirmed. We do not accept responsibility for misdescribed waste, unlawful disposal instructions, or penalties arising from incorrect customer information.

We may issue or require waste transfer documentation where relevant. Customers agree to provide accurate descriptions of the waste and to cooperate with any lawful record-keeping obligations. If the customer leaves additional waste with us that was not included in the booking, we may charge extra or decline to take it. In all cases, the customer must not request disposal that would breach environmental law, duty of care obligations, or local authority rules.

Customers must ensure that premises are reasonably safe for our team to enter and work in. This includes removing hazards where possible, securing animals, providing adequate lighting, and warning us of any site-specific risks. If our staff believe that an environment is unsafe, they may stop work until the hazard is removed or the service can be completed safely. Any delay caused by unsafe conditions may be charged as waiting time or rescheduling time.

Our team may refuse to carry out any instruction that would breach the law, jeopardise health and safety, or exceed the agreed scope. This includes carrying items that are too heavy for safe handling, entering restricted areas without permission, or moving goods in a way that could damage property or endanger persons. We may also refuse service if the customer or a third party behaves in an abusive, threatening, or discriminatory manner.

The customer is responsible for ensuring that items being moved are legally owned, lawfully possessed, and not subject to any court order, police restriction, or third-party claim. We are not responsible for checking title to goods. If goods are seized, delayed, or subject to dispute because of inaccurate instructions or lack of authority to move them, the customer must cover any resulting loss, cost, or claim.

While we aim to arrive on time, arrival windows may be affected by traffic, weather, road closures, or other operational factors. We will make reasonable efforts to communicate delays where possible, but exact timings cannot always be guaranteed. The customer should allow sufficient flexibility on the day of the move, especially where building access, parking, or loading restrictions are involved.

If our vehicle becomes unavailable due to breakdown, accident, or mechanical issue, we may substitute another suitable vehicle or rearrange the service. If the service cannot proceed on the agreed date, we will use reasonable efforts to offer a new date. We are not liable for indirect losses such as missed appointments, business interruption, or loss of earnings caused by a delay outside our reasonable control, except where such exclusion is not allowed by law.

We may subcontract all or part of the service to a suitably qualified third party. If we do so, these terms will still apply to the extent relevant. The customer may not assign, transfer, or resell the booking without our written consent. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in full force.

Any failure by us to enforce a right under these terms on one occasion does not waive that right in future. No person other than the customer and us may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. Headings are included for convenience only and do not affect the interpretation of the agreement.

These terms form the entire agreement between the customer and the service provider in relation to the booked job, replacing any prior discussions or informal arrangements to the extent permitted by law. If there is a conflict between these terms and any written quotation or job confirmation, the more specific written terms for that booking will take priority unless they conflict with mandatory legal requirements.